Shipping policy

Order Processing Time:

  • All online orders with a final cart value of Rs. 199 and above are eligible for processing.
  • Average processing time: 1-7 business working days based on your location.
  • During special occasions or popular sales, processing times may be slightly longer.
  • Please note: Day 1 is the business day after placing the order.

Delivery Time:

  • After processing, our logistics partner will collect your order from our warehouse.
  • Delivery time frame: 3-7 working days based on your location.

Bulk Order Information:

  • For bulk orders, retailing, or corporate gifting, contact us at kurinjiallnatural@gmail.com.
  • Considerable discounts offered for bulk orders, corporate gifting, and retailing.
  • Full payment required before order processing.
  • 7 working days lead-time for bulk order processing.

Freebies and Coupons:

  • You may receive freebies or coupons based on your order value/quantity or specific products.
  • Freebies and discount coupons cannot be combined.
  • No two coupon codes can be combined for a single order. 

Order Processing and Modifications:

  • Once an order is placed and confirmed, we can help you modify your address or contact details till the order has left the warehouse. We will not be able to modify the items in your order.
  • During the sale period, there will not be any refund unless there are any discrepancies.
  • We reserve the right to refuse or cancel any order at our sole discretion.
  • Reasons for order cancellation may include unavailability of stocks, inaccuracies in product/pricing information, or misprints.
  • To ensure utmost satisfaction and effective resolution of any discrepancies, customers are required to record an unboxing video of the received order.
  • We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, or deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren't sure, we encourage you to WhatsApp or call us before placing your order.

Cancellation

1. Cancellation of Unprocessed Orders:
If a cancellation request is received within 5 hours after placing the order and the order is yet to be processed, we will proceed with the cancellation and issue a full refund to the original payment method.

2. Cancellation of Processed Orders:
Once an order has been processed, we will not be able to cancel it. In the rare case that a cancellation is accepted post-processing, a credit note equivalent to the order value will be issued. This credit note can be used for future purchases on our website.

3. Refunds for returned orders:
If you don't wish to accept the parcel, you can simply refuse to accept the parcel at the time of delivery. Once the parcel comes back to the warehouse, we will provide the credit note for the order value, refund will not be processed.

4. Reshipment of Prepaid Orders:
A ₹50 shipping charge will be collected for reshipping orders that were refused by the customer at the time of delivery.

5. Cancellation of Partially Paid COD Order:
A fee of ₹120 is collected upfront as the shipping fee. This fee is non-refundable. Customers are eligible for a full refund of ₹120 only in cases of non-delivery caused by a delivery partner error.

We recommend doing a patch test of all products and read the ingredient list for any known allergies. No exchange or returns and refunds will be processed in case of allergies/skin reactions, dislikes of fragrance or colour variations. 

If you have any questions or need assistance regarding your international order, please don't hesitate to reach out to us at kurinjiallnaturl@gmail.com or WhatsApp us on +91 7871100808 . We are more than happy to help and ensure a delightful shopping experience with us. 

We may have to cancel certain orders for reasons such as unavailability of stocks, inaccuracies in product information, or other errors. If we cannot process your order within 45 working days, we will initiate a refund.